CONSUMER'S RIGHTS
(Chapter 468L, Hawaii Revised Statutes)
As a customer, you have the following rights regarding
the purchase of travel and related services from travel agencies registered in Hawaii:
The right to be informed by the travel agency, prior to the purchase of travel services from the travel agency, of any limitations, conditions, events, circumstances, or other business or commercial factors which may affect the availability
of the travel services and your ability to obtain a refund
of monies paid for the travel services.
The right to rely on any promises, guarantees, representations,
or information provided by the travel agency, regarding travel services. These include,
but are not limited to: 1) the availability of travel services offered or sold by the travel agency; 2) the conditions for obtaining a refund
of monies paid for the travel services; and 3) the nature or quality of the travel services provided.
The right to have the travel agency fulfill any term or condition of the contract
for travel services between you and the travel agency, whether the term or condition was made in writing or otherwise by the
travel agency.
The right to have the travel agency fulfill any promises, guarantees, or representations
made by the travel agency in writing or verbally.
The right to be informed of any conditions upon which the contract between the
travel promoter and the entity providing the transportation or related services may be cancelled, and the respective rights
and obligations of all parties in the event of cancellation.
The right to obtain the ticket or other similar documentation for travel services
from the travel agency, upon making full payment to the travel agency.
The right to a refund within 14 calendar days from the date the refund is requested
of all monies paid to the travel agency for travel services which are not performed in accordance with the contract for travel
services. However, the travel agency may withhold any amounts for cancellation fees previously disclosed to you, and
any amounts held by the ultimate provider of the travel services, or by a representative that the ultimate provider required
the travel agency to contract with.
The right to bring legal action against any travel agency that violates these rights.
*** Hawaii State, Department of Commerce and Consumer Affairs, March
1993
